SugarCRM
SugarCRM is an open-source software-solution vendor which produces the Sugar Customer Relationship Management (CRM) system.
Customer relationship management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is used to support these processes; information about customers and customer interactions can be entered, stored and accessed by employees in different company departments. Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing.
John Roberts, Clint Oram and Jacob Taylor founded SugarCRM in 2004. The company began as an open-source project on Sourceforge in April 2004.
By September 2004, potential users had downloaded 25,000 copies of Sugar Open Source. In October 2004, the company was named "Project of the Month" on Sourceforge. The popularity of the project allowed the company to raise $46 million of venture capital from Draper Fisher Jurvetson, Walden International, and New Enterprise Associates. SugarCRM currently[update] employs over 150 people. Sugar Open Source has been downloaded over 4,000,000 times[4] and the project remains one of the most active on SourceForge.